Creating a quiesced snapshot in Windows 2008 and Windows 2008 R2 fails with the error: Snapshot gues
Creating a quiesced snapshot in Windows 2008 and Windows 2008 R2 fails with the error: Snapshot guest failed (2034002) | VMware KB
StartFragment
Symptoms
You cannot create a quiesced snapshot in Windows 2008 and Windows 2008 R2.
Attempting to backup or create a manual snapshot using the Quiesce guest file system option fails.
You see the error: Snapshot guest failed: Failed to quiesce the virtual machine.
The /var/log/vmware.log file contains entries similar to: YYYY-08-08T11:48:05.942Z| vcpu-0| SnapshotVMXTakeSnapshotComplete done with snapshot 'Test2': 9 YYYY-08-08T11:48:05.942Z| vcpu-0| SnapshotVMXTakeSnapshotComplete: Snapshot 9 failed: Failed to quiesce the virtual machine. (40).
The /var/log/hostd.log file contains entries similar to: YYYY-08-08T11:31:23.530Z [238B3B90 info 'vm:/vmfs/volumes/4d343ec0-b343f05f-79c4-002655db062e/WDELUH4295350/WDELUH4295350.vmx' opID=96428038-0000031F-fc] Snapshot guest failed: Failed to quiesce the virtual machine. YYYY-08-08T11:31:23.531Z [238B3B90 info 'vm:/vmfs/volumes/4d343ec0-b343f05f-79c4-002655db062e/WDELUH4295350/WDELUH4295350.vmx' opID=96428038-0000031F-fc] Snapshot guest failed: Error: (13023) Failed to quiesce the virtual machine. YYYY-08-08T11:31:23.531Z [238B3B90 info 'vm:/vmfs/volumes/4d343ec0-b343f05f-79c4-002655db062e/WDELUH4295350/WDELUH4295350.vmx' opID=96428038-0000031F-fc] Quiesced guest snapshot failed.
The /var/log/vpxa.log file contains entries similar to: YYYY-08-08T11:31:23.682Z [FFE3DB90 info 'Default' opID=96428038-0000031F-fc] [VpxLRO] -- ERROR task-11629 -- -- vpxapi.VpxaService.createSnapshot: vim.fault.ApplicationQuiesceFault: --> Result: --> (vim.fault.ApplicationQuiesceFault) { --> dynamicType = <unset>, --> faultCause = (vmodl.MethodFault) null, --> msg = "An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.", --> } --> Args: --> --> Arg vmid: --> 8 --> Arg name: --> "test" --> Arg description: --> "" --> Arg memory: --> false --> Arg quiesce: --> true
In the Windows Event Viewer, you see an error similar to: Event Id 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\fdc#generic_floppy_drive#6&3b4c39bd&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 00000000000004D4,0x00560000,0000000000000000,0,000000000035FFD0,4096,[0]). hr = 0x80070001, Incorrect function. Operation: Exposing Recovered Volumes Locating shadow-copy LUNs PostSnapshot Event Executing Asynchronous Operation Context: Device: \\?\fdc#generic_floppy_drive#6&3b4c39bd&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#6&3b4c39bd&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} Execution Context: Provider Provider Name: VMware Snapshot Provider Provider Version: 1.0.0 Provider ID: {564d7761-7265-2056-5353-2050726f7669} Current State: DoSnapshotSet
Cause
This issue occurs with a Windows 2008 or 2008 R2 virtual machine because the snapshot.redoNotWithParent parameter is set to true in the VM_name.vmx configuration file. Note: In ESXi 5, the snapshot.redoNotWithParent parameter is by default set to true.
When this parameter is set to true, snapshots are directed to the location set by the working directory. For more information, see Changing the location of snapshot delta files for virtual machines in ESXi 5.x (2007563).
Resolution
The issue is fixed in 5.0 Update 2. For more Information, VMware release notes.
To work around this issue:
Using the vSphere Client:
Power off the virtual machine.
Right-click the virtual machine and click Edit Settings.
Click the Options tab.
Click General > Configuration parameters.
Set the snapshot.redoNotWithParent parameter to false. This ensures that the snapshots are stored in the same location as the virtual machine configuration files. Note: Alternatively, you can also set the disk.enableUUID parameter to false . In this case, snapshot files continue to be directed to the working directory location. It disables support for application quiesced snapshots, but the operating system continues to be quiesced. For more information, see Enabling and disabling Windows 2008 application-consistent quiescing on ESXi/ESX (1028881).
Verify if the changes are applied.
Power on the virtual machine.
Using the vSphere Web Client:
Power off the virtual machine.
Right-click the virtual machine and click Edit Settings.
Click the Options tab.
Select Advanced, then click on Edit Configuration.
Click Add Row.
Enter the parameter name snapshot.redoNotWithParent, and set the value to false.
Verify if the changes are applied.
Power on the virtual machine. EndFragment
